Frequently asked questions
We, the company Hermann Hartje KG, are a wholesaler of items including bicycles and bicycle parts. Our products are sold exclusively through retailers. You can find your closest specialist retailer in the section “Dealer“.
Please use the section “Dealer” and personally contact your specialist retailer, who will be more than happy to help you with this.
There are no precise guide values about this. Battery manufacturers only give an indication about the highest possible number of ‘full charging cycles’ (e.g. BOSCH guarantees 500 full charging cycles) before the capacity decreases.
However, this is dependent on a variety of factors such as storage, usage, outside temperature, etc. The battery’s age also plays an important role here.
Your first point of contact is your “Dealer“. He/she will be able to inspect your bike and contact our Service department where required.
Please understand that e.g. fault diagnostics via e-mail or phone are not always possible.